Refund policy

Returns/Refunds 
Due to the nature of custom orders, refunds are not permitted. Please be sure to look at the size chart before ordering so you order your correct size. 

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at zenliondesign@yahoo.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.